Your menu and service rules
Required choices, priced extras, relevant upsells and reservation availability follow your restaurant’s setup.
Dinevate Voice · Optional English-language add-on
The call is only
the beginning.
Book a table. Plan a catered event. Suggest an extra. Send a delivery on its way. Dinevate Voice connects the conversation to your restaurant, including the calls that come after an order is placed.
Listen to the Voice demo0:00 / 1:04
Dinevate VoiceExample conversations
Hear Dinevate Voice0:00 / 0:09
Conversation transcriptVoice replies only · Scripted example
- Guest
“I just placed an order. Can I remove the wings?”
- Voice
“I found your order, and it can still be changed. Remove the wings and keep everything else, right?”
- Guest
“Yes, please. Everything else stays the same.”
- Voice
“Done. The wings are removed, and the difference is being refunded to your original payment method.”
Example of an eligible placed phone order. The change and its payment adjustment stay connected.
01
Book the table
Check availability, book a reservation and update an existing booking against your restaurant’s party-size and scheduling rules.
02
Start the catering plan
Capture the event date, guest count and catering needs in your restaurant’s workflow, with estimates and deposit invoices when configured.
03
Suggest the right extra
Offer a relevant addition using your menu and order history. You control whether upselling is enabled, and can review accepted suggestions.
04
Get delivery moving
A paid Voice delivery order can trigger driver dispatch through your configured delivery service. The call connects to the work of getting the meal there.
05
Answer “Where is my food?”
Look up the placed order and share its current preparation or delivery status, including driver status and an arrival estimate when available.
06
Keep loyalty in the order
Guests can earn and redeem eligible loyalty points through Voice checkout. The phone order belongs to the same restaurant relationship.
07
Make saved cards useful
Returning guests can use their saved cards in secure checkout. Voice connects the caller, their customer details and the payment step.
08
Edit an order already placed
Find an eligible placed phone order, update its items and choices, and handle the price difference through payment or a refund.
09
Cancel an eligible order
Check whether a placed phone order can still be canceled, apply the cancellation and handle the related refund. Your order-change rules stay in control.
Voice has separate pricing. Available capabilities depend on your menu, restaurant settings and enabled services.
Try Voice with your menuThe same restaurant, before and after checkout.
Voice can use the menu, customer account, booking calendar and order record to move a request forward. A returning caller can ask about the meal already on its way, or change an eligible phone order they have just placed.
Your regulars, recognized
Customer lookup connects returning callers with order history. Loyalty and saved cards remain available through secure checkout.
A placed order you can work with
Voice can check status, connect paid delivery orders to dispatch, and edit or cancel eligible placed phone orders with the payment difference handled.
Your team, still in control
Set answering hours, upselling, order-change rules and staff transfers. Catering requests reach the same workflow your team uses for follow-up.
A closer look
A restaurant phone agent that can work with the order.
Compare what happens after the greeting. Dinevate Voice can reserve a table, capture a catering request, suggest an extra, connect paid delivery orders to dispatch and answer status questions. It can also edit or cancel eligible placed phone orders. Returning guests keep access to loyalty and saved cards through secure checkout.
Dinevate Voice setup guideQuestions from
restaurant owners.
Can Dinevate Voice do more than take a new phone order?
Yes. Voice can book and update reservations, capture catering requests, suggest relevant extras, connect paid delivery orders to dispatch, answer order-status questions and handle eligible changes or cancellations after a phone order is placed. Loyalty and saved cards are connected through checkout. Enabled services and restaurant settings determine the available workflows.
Can it edit or cancel an order after it has been placed?
Yes. Voice can edit or cancel eligible phone-origin orders when your restaurant enables order changes. The current window is 10 minutes after placement. Orders already in transit, refunded orders and orders paid through Shift4 need staff assistance. Eligible changes can collect an increased amount by saved card or payment link, or refund a reduction. Eligible cancellations handle the related refund.
Can Voice tell a caller where their food is and dispatch delivery?
Voice can look up an order’s current status, including driver or delivery status and an estimated arrival time when the delivery service provides one. Paid Voice delivery orders can trigger dispatch through the restaurant’s configured delivery service. Delivery coverage, availability and timing depend on that service and your setup.
Do loyalty points and saved cards work with phone orders?
Yes. Voice connects a returning caller to their customer details and secure checkout. Signed-in guests can use available saved cards and redeem eligible points, with earning and redemption following the restaurant’s loyalty rules. Card payments for new phone orders are completed through secure checkout; Voice does not charge a saved card merely because a caller asks it to.
Can Voice handle reservations and catering calls?
Voice can check availability, create a table reservation and update an existing booking using the restaurant’s reservation rules. For catering, it captures the event and order requirements into the restaurant’s request workflow. Automatic estimates or deposit invoices depend on catering settings, and the restaurant handles any required follow-up.
Can I control upselling and when a caller reaches my team?
Yes. You can enable or disable upselling, set answering hours and configure staff transfer and order-change rules. Voice uses menu and order-history context for relevant suggestions, and supports a handoff to your configured restaurant number when a person is needed.
Which languages and plans include Dinevate Voice?
Dinevate Voice currently supports English and has separate pricing from the core platform. Review your call volume, menu, payment provider, reservation and catering setup, delivery service and staff handoff rules in a demo.
Better together
Dinevate Order Manager
Bring website, app, phone and in-store orders into a shared workflow your team can use during service.
Catering Pro
Organize catering inquiries, estimates, deposits and invoices around the event you are preparing for.
Direct online ordering
Let guests order from your restaurant’s website, choose what goes into their meal and check out for pickup or delivery.
Let’s look at your restaurant
See how the pieces fit.
Bring your menu, your questions and the way you work. We’ll walk through the setup with you.